Take a deeper into the process of how patients make decisions, so that you can create your own unique New Patient process. There is a certain order and structure to how trust-building conversations take place, and when they happen in the correct order, the chances of helping your patients choose the best treatment for themselves increases. By the end of the second day, you will have learned the time-tested principles which will enable you to create positive doctor-patient relationships based on trust and be able to create a truly remarkable New Patient Experience for your practice.
Emotional Intelligence is highly useful in all interpersonal communications, and it is essential in creating a high Trust Culture in your dental practice. In addition to building trust, EI also informs the process for navigating difficult conversations with compassion and professionalism, allowing you to make a greater positive impact in the work you do. After all, better communication and a spirit of collaboration with patients helps them to choose your best and finest care.